Frequently Asked Questions

• Is Soul Souper licensed by the Singapore Food Agency (SFA)?

Yes, we are licensed by the Singapore Food Agency (SFA) and all of our products, food processes and operations are approved by SFA giving our customers the needed assurance that all of our products are made with the highest level of food safety, quality and hygiene.

• Where do we manufacture our products?

All of our products are manufactured in Singapore at a SFA licensed premise and in accordance to the regulations set by SFA.

• Do we use BPA Free packaging?

Yes, we use BPA Free packaging for all our products and our soups and powder are further sealed air tight immediately for maximum freshness.

• Do we add any artificial flavouring / sugar / MSG to our bone broths?

No, we do not add any sugar, artificial flavouring, MSG, additives or preservatives of any kind to our bone broths. All our soups are made using only 100% natural & premium ingredients.

• How long can the bone broths be kept frozen?

The soups can be kept for 10 months while frozen at -18°C. This extended shelf life is due to the method of specially freezing all our broths through rapid blast freezing technology which allows us to extend the shelf life without the use of any preservatives or additives. The individual best before date will be printed on the back of each packaging too!

• Are our products available at any supermarket or grocery store?

Yes! We are also available @ all FairPrice Finest & Xtra outlets and also on RedMart with next day delivery available! Also available @ United Square Shopping Mall #B1-60A too!

• What are the ways to consume the bone broths?

Simple! Bring to boil and drink as it is! Or use it as a soup base and add other meat/ingredients. Follow us on Instagram @soul.souper for cooking ideas and recipes too!

• How long can the bone broths be kept out after it has defrosted? 

Please consume within 2 days after defrosting while keeping the soup refrigerated at 0°C-4°C as per the guidelines set by the Singapore Food Agency (SFA).

• What are the modes of payments?

We accept payments via credit & debit cards, PayNow, VISA, Mastercard, Amex, ApplePay, Google Pay and Shop Pay.

• Will I be contacted for my delivery date?

Yes! All orders will be automatically slotted for the earliest delivery date and we’ll reach out via WhatsApp to confirm the delivery date.

• Will the items be delivered frozen?

Yes, all items that are indicated as frozen will be delivered frozen. Please ensure that the items are kept in the freezer (-18°C) immediately to avoid any defrosting.

• Is self collection available?

Yes! For self collection show a screenshot of the order with the order number during collection at our store @ United Square Shopping Mall #B1-60A 101 Thomson Road Singapore 307591.

• How do I check on my order or contact the store for other queries?

Please feel free to reach out to us via WhatsApp or any of the channels indicated on our Contact Us page. Your thoughts and queries are important to us! Contact us also for any partnerships / special orders!

• How much is the delivery fee?

Delivery fee is $10 for orders below $100. 

• What is the minimum amount to order for free delivery?

Minimum orders of $100 and above comes with free delivery.

• Is there a fee for redelivery?

Yes, there will be a redelivery fee of $10 for any same day changes to the arranged delivery date or if a reschedule of delivery is requested after the delivery has been made.

• Am I able to cancel my order after payment?

Sorry, all items sold cannot be refunded.